Cancellation/Refund Policy
At STAR TEAM, we aim to provide a seamless experience for all our customers. If for any reason you need to cancel your order or seek a refund, please refer to the following guidelines:
Cancellation:
- You may cancel your order free of charge within 24 hours of placing it. To cancel, please contact our customer support team at [contact email/phone number] with your order details.
Refunds:
- Refunds will be processed for eligible cancellations within 5-7 business days from the date of cancellation request approval.
- For orders canceled after the initial 24-hour window, a cancellation fee may apply. This fee will be communicated to you by our customer support team.
- Refunds will be issued to the original payment method used for the purchase.
Return Policy:
- We accept returns for products that are damaged or defective upon receipt. If you receive a damaged or defective item, please contact us within 48 hours of delivery to arrange for a return or replacement.
- Please note that products must be returned in their original packaging and condition to be eligible for a refund or replacement.
Contact Us:
- If you have any questions or need assistance with cancellation or refund requests, please don't hesitate to reach out to our customer support team at starteam8884@gmail.com.
We appreciate your understanding and cooperation regarding our cancellation and refund policy.